Our Mission

Ben Person

Co- Author and CEO of Tenon

"Marketing that operates in isolation from the rest of an organization is like a ship without a compass, it may move but it will lack direction. Account-based marketing is the North Star that guides your marketing efforts toward the right accounts, delivering personalized experiences that drive meaningful business outcomes.
'Marketing is no longer about the stuff that you make but about the stories you tell.'
- Seth Godin. 
Account-based experience (ABX) is foundationally about telling the right stories, at the right time, to the right people."

Bob Blount

Growth Lead

“Building a company’s growth engine is hard. We get it and have firsthand experience leading and growing revenue. We believe the backbone of your business is based on the strength of your foundation. Failure to establish a solid foundation will absolutely limit your growth. We are builders and will provide the blueprint needed that helps pave the way for sustainable growth.”

Erin Farrell-Talbot

Public Relations

“PR holds paramount bridges the gap between businesses and their target audience—fostering trust, credibility and authentic connections that  drive business growth. It is no longer a choice to have a PR program, but a necessity. By harnessing the power of strategic communications using thought leadership and media outreach programs, businesses can then amplify their brand story, generate awareness and establish a competitive edge.” 

Karen Finn

SEO Lead

"Growing your business requires growing your prospect list and your relationships with your existing clients. SEO helps do both by identifying how people search online for the solutions your business offers. By conversationally using the terms they’re already using, SEO can turn your website into a powerful prospecting tool and position your business as a thought leader.”

Milton Hwang

Marketing Ops Lead

“Total customer growth requires a unique blend of experiences - from strategy, operations, and technology.  I am passionate about aligning people, processes, and platforms around the customer journey in a framework I refer to as orchestration. We help ensure your marketing programs are integrated but, most importantly - aligned to your business' go-to-market strategy.”

Hannah Kelley

Marketing Lead

“Strategy is paramount, but talk is cheap: translating strategy to results requires someone Vpassionate about both the strategic and tactical who can steer a team of professionals to execute against business goals in a timely manner while keeping priorities and preferences of key stakeholders in mind. I thrive on contributing to strategy and then turning strategy into reality, and ultimately, in helping to create revenue. That's what makes Total Customer Growth different: We don't just talk a big game, we deliver big game.”

Justin Metz

Content Lead

“In the crowded and highly competitive healthcare market, your message matters. I’m motivated by helping brands develop a content strategy that’s tailored to their target audience. When executed well, this approach does more than sell products or services: It builds trust, develops customer relationships, and helps you achieve your business goals.”

Paul Vandre

Digital Marketing Lead

“So many businesses struggle to grow because they can’t successfully reach and influence their target audience. With the right digital channels and strategies, you can ensure your message is hitting the mark and creating real impact. I love working with healthcare organizations to evolve their marketing approach towards ABM strategies that fuel real growth in amazingly cost-effective ways.”

Judy Volker

Experiential Marketing Lead

“Thomas Edison said, ‘Vision without execution is hallucination.’ How often do you hear of marketing plans that look great and sound great yet end up sitting on a literal or digital shelf? That’s because execution is too often viewed as tactical instead of strategic - ‘strategy snobbery,’ if you will. We are passionate about helping create executable strategic marketing plans and about rolling up our sleeves to help our clients from concept to completion.”